|
Reservations
| Q. |
How do
I make my room reservation ? |
| A. |
To make
reservations, please use our Secured Online Reservation Form
available on this website. Please ensure that you furnished
all the required information as specified on the Reservation
Form. |
| Q. |
When I
submit my reservation form, where does my request go? |
| A. |
It will
go to our Reservation Department. |
| Q. |
How long
will it take the Hotel to respond to my reservation request? |
| A. |
Within 24
hours and not later than 36 hours. If you do not receive your
respond with 36 hours, please e-mail back to us at maxcarry@tm.net.my |
| Q. |
I don't
have 24 hours to wait for confirmation. What can I do? |
| A. |
You may
e-mail to us at maxcarry@tm.net.my or the e-mail
available on the website. |
| Q. |
What happen
if after 36 hours we do not receive any respond from you? |
| A. |
As you are
aware this booking is via online and there are many possible
factor that your reservation does not reached us may be due
to server’s error or due to some other technical problem. Please
e-mail back to us at maxcarry@tm.net.my to enquire about
your reservation. |
| Q. |
How do
I know my reservation is confirmed? |
| A. |
When you
received our acknowledgement via the e-mail or fax within 24
hours and not later than 36 hours. Reservations are deemed secured
if guaranteed with credit card or a prepaid Cash Deposit into
the hotel's Bank Account. |
| Q. |
After filling
up and submission of my Reservation Form how do I know if my
reservation is confirmed? |
| A. |
Within 24
hours and not later than 36 hours, you will be contacted by
e- mail informing you on the status of your reservation. |
| Q. |
How do
you respond back to us on our confirmation ? |
| A. |
We shall
be responding back to you via e-mail. We do not call or we do
not fax to you unless requested to do so. Please ensure that
you furnish to us an accurate e-mail address/es. |
| Q. |
We seem
to unable to locate your telephone number on this website ? |
| A. |
This website
and the rates displayed on this website are specially formulated
for Internet Booking Only. Guest that calls in at the hotel
shall not be entitled to our Internet Promotional Rates. This
is the reason why we do not furnish Telephone contact. |
| Q. |
What happens
if I encounter problem with my reservation upon checking-in? |
| A. |
It is advisable
for you to quote your confirmation number if you were given
one but if you were not, it would be advisable for you to print
out the confirmation letter and bring along. |
| Q. |
What do
I need upon checking-in ? |
| A. |
If you are
given a confirmation number please quote it during checking-
in and if you do not it would be advisable for you to print
out the confirmation letter and bring along. |
| Q. |
How far
ahead should I make the reservations? |
| A. |
At least
72 hours before arrival date. |
| Q. |
Is it advantages
for us to book early ? |
| A. |
Yes it would
as most of the time we are always fully booked. In order not
to get disappointed please make your booking as early as possible. |
| Q. |
During
the reservation I gave my credit card details but upon checking
in I decide to pay cash. Is this possible ? |
| A. |
Yes this
is possible. We do not collect payment online. We do not deduct
from your credit until you arrive at the hotel/resort, the credit
card details is merely to guarantee your reservation only. You
may pay cash upon check in instead. |
| Q. |
What are
the means for us to guarantee our booking ? |
| A. |
To guarantee
your booking we would request for your credit card details.
For those without credit card details we would instruct then
to make a cash deposit into the house’s bank account. Please
indicate in the Reservation Form that you wish to pay by Cash. |
| Q. |
Which would
you prefer us to use to guarantee our reservation, by Credit
Card or Cash Deposit ? |
| A. |
Depending
where you are from, if you are from Overseas we would prefer
Credit Card due to the troublesome procedures of having to go
to the nearest compatible banks to make the cash deposit. To
make your reservation and confirmation process easier and faster
we would prefer Credit Card. |
| Q. |
If we do
not have a Credit Card can we make our reservations via your
Online Reservation Form and what are the procedures ? |
| A. |
Yes you
can make your reservations via our Online Reservation Form.
The procedures would be as follows. You are to fill up our Online
Reservation Form and please indicate to us that you are paying
by Cash. We shall give you further instruction on how to make
your Cash Deposit into our hotel/resort Bank Account during
the confirmation stages. |
| Q. |
Do you
collect payment during the Reservation stages ? |
| A. |
No we do
not collect payment during the reservations stages. During reservation
stage we need your credit card details for the main reason to
guarantee your reservation. |
Cancellation Policy
| |
| Q. |
How do
I change or cancel my reservations ? |
| A. |
Through
the telephone, facsimile or e-mail. Please specify your Confirmation
Number, Name, Hotel/Resort, Check In Date and Check Out Date.
We would prefer by e-mail as it is faster to do so. |
| Q. |
What is
you hotel/resort's Cancellation Policy and what are the penalty
if we defaulted ? |
| A. |
Our Cancellation
Policy and Penalty Charges if any, are contained within this
website either on the Accommodation or Room & Rates or Promotional
Packages Page. Please look for these information within this
site. |
Payments
| |
| Q. |
What credit
card types are accepted for guarantee/deposit or payment at
your hotel/resort ? |
| A. |
Any major
credit card is acceptable here. |
| Q. |
Do your
hotel/resort accept Visa Electron Card ? |
| A. |
No we do
not accept Visa Electron Card. |
| Q. |
When do
I have to include my credit card number? |
| A. |
When you
fill up our Secured Online Reservation Form to guarantee your
reservations. |
| Q. |
Is it safe
to use my credit card? |
| A. |
Yes, Our
Secured Online Reservation Forms are encrypted. |
| Q. |
Why do
you need my credit card number and expiry date? |
| A. |
To guarantee
the reservation during peak period or late arrival. |
Rooms & Rates
| |
| Q. |
Based on
the rates offered on your website, is it possible for us to
ask for special discount ? |
| A. |
Rates portray
on this website are our Internet Promotional Rates. It is the
discounted rates meant for Internet booking only. Only bookings
made via this website are entitled to these Internet Rates. |
| Q. |
What about
special discounts? |
| A. |
No discount
will be given based on these Internet Promotional Rates. Please
look for our Promotional Packages if any. It would be cheaper. |
| Q. |
We are Airlines
Staffs, are we entitled to Airlines Rates? |
| A. |
We do not
have rates for Airlines staffs, please make booking through
your respective airlines for rates accorded to the respective
airlines if any. Our rates are Promotional Internet rates. |
| Q. |
We are Malaysian
Government Staff, are we entitled to special rates ? |
| A. |
No. Our
rates are special Internet Promotional rates. Please check with
the respective department if there are any special rates accorded
to Malaysian Government staffs. |
| Q. |
We are Government
Employees of a Foreign Government, are we
entitled for a special rates ? |
| A. |
No. We do
not have any special rates for Government Employees from a foreign
government. |
| Q. |
What are
the check-in & checkout times for a room? |
| A. |
Check-in
time is 2.00 p.m and check out time is at 12.00 p.m. |
| Q. |
What is
the earliest time I can check-in into the hotel room ? We will
be arriving at the hotel/resort early in the morning? |
| A. |
Our normal
Check-In time is 2.00pm. Our earliest Check-In time is 12.00
noon. Early check-in are subject to availability of rooms. |
| Q. |
Do you have
Baby Cot ? |
| A. |
Yes we have
baby cot and we provide baby cot free of charge. Please enquire
at the reception upon check-in. |
| Q. |
We will
be arriving at 5.00 am in the morning, if we check-in at this
time, do you consider this as 1 night? |
| A. |
Yes. Our
new day starts at 6.00 am. |
| Q. |
Our flight
home is at 12.00 am, we would like to check out late at 8.00pm,
What is your rate for late check out? |
| A. |
The normal
room rates available on the website applies. |
| Q. |
We will
be arriving at the Hotel at roughly around 3.00am, so can we
check in at that time? |
| A. |
Yes, but
you shall be charged in accordance to the rates shown on this
website. Please indicate in your reservation form your arrival
time. |
| Q. |
We are aware
that your check out time is 12.00 noon but due to our
late flight, we wish to stay on until 3.00pm. Is this chargeable
? |
| A. |
Late check
out until 3.00 pm are usually not chargeable but is always subject
to availability of rooms. Please indicate in your reservation
form as we may be able to accommodate your request free-of-charge
if room are available. |
| Q. |
We are aware
that your check in time is at 2.00 pm, but we would like
to check in at 10.00 am, is this chargeable ? |
| A. |
Early Check
in are usually not chargeable but is always subject to availability
of rooms. Please indicate in your reservation form as we may
be able to accommodate your request free-of-charge if room are
available. |
Location
| |
| Q. |
What are
the directions to the Hotels? |
| A. |
Our location
map is available on our location webpage
within this site. |
Transportation
| |
| Q. |
Is there
a hotel shuttle service to/from the airport? |
| A. |
Yes we do
have our Airport Transfer Vehicle but it is chargeable. Please
indicate in the reservation form that you require the Airport
transfers. We shall give you the quotation for Airport Transfer
during the confirmation of your bookings. |
| Q. |
Which is
cheaper, your Airport Transfer or the Public Transport ? |
| A. |
The public
transport is obviously cheaper. |
Hotel Facilities
| |
| Q. |
What are
the facilities offered at your hotel ? |
| A. |
The complete
description of the hotel/resort is available within this website.
If you are unable to locate, please e-mail to us at maxcarry@tm.net.my
|
| Q. |
What are
the facilities available in the rooms? |
| A. |
The complete
description of the hotel/resort is available within this website.
If you are unable to locate, please e-mail to us at maxcarry@tm.net.my
|
| Q. |
Do we need
adaptors or transformers for our electrical devices? |
| A. |
If you are
from Asians countries, adaptors or transformer are not needed
but advisable to carry with you as some electrical voltage may
differ. In Malaysia, the electricity runs on 240 volts with
50-cycle system. |
Malaysian Law
| |
| Q. |
Is there
a speed limit on the Malaysian roads and are seat belts required?
|
| A. |
Speed limits
vary on each road. The normal speed limit on the highway is
110 km/hr. Speed limit signboards are available for reference.
Please do not exceed the speed limit. Seat belts are required
for the driver and the front seat passengers. |
| Q. |
Do we need
a Malaysian Driving Permit to drive in Malaysia. |
| A. |
If you carry
a valid International Driving License, you may not require a
Malaysian driving license. However, please check with the Malaysian
Road and Transport Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we
be driving on the same side of the road as in U.S.A ? |
| A. |
No. In Malaysia
we drive on the left side of the road. |
| Q. |
How much
can I take currency back to the US tax-free? |
| A. |
Under the
Travelers Declaration regulation, permitted currency limits
are as follows : A resident and a non-resident is permitted
to carry into and out of Malaysia, RM notes not exceeding RM1,000
per person. There is no limit on the amount of foreign currency
notes or traveler’s cheques carried into Malaysia by resident
and a non-resident. A resident is permitted to carry out of
Malaysia, foreign currency notes including traveller's cheques,
not exceeding RM10,000 equivalent per person. A non-resident
is permitted to carry out of Malaysia, foreign currency notes
including traveller's cheques, not exceeding the amount brought
in. |
| Q. |
What is
the legal drinking age? |
| A. |
18 years
old. |
| Q. |
Are there
any restriction of drinking alcohol in Malaysia. |
| A. |
Throughout
Malaysia consumption alcohol is allowed except muslims are not
allowed to drink in public in the state of Kelantan and Terengganu.
Most of the hotels/resorts in Kelantan and Terengganu do not
serve alcohol. Please check with the front counter for more
info on this matter. |
Travel Document
| |
| Q. |
Do I need
a Visa? |
| A. |
Depending
upon which country you are from. Please check with our local
representative, embassy, consulate located in your respective
country. The following webpage may be able to provide to you
some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
Miscellaneous
| |
| Q. |
Does anyone
in Kuala Lumpur speak English or any other language? |
| A. |
English
is the common language used here.Our national language is Bahasa
Malaysia. Malaysians commonly speak Bahasa Malaysia, English,
Mandarin, Tamil, Cantonese, and Punjabi. |
| Q. |
Do we need
to change money before or upon arrival? |
| A. |
For your
convenience, it always advisable to change to local currencies
as all transaction in Malaysia will be in Ringgit Malaysia (RM).
However, there are moneychangers and banks nearby to do these
transactions. |
| Q. |
Where can
I exchange currency? |
| A. |
At the moneychanger
or banks. |
| Q. |
Are clothing
and shoe sizes the same in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are all
museums closed on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do women
have to wear hair coverings in Malaysia? |
| A. |
No. Only
in places of worships. |
| Q. |
What is
the standard tipping practice in Malaysia? |
| A. |
There is
no tipping practice in Malaysia. Tipping is at your own discretion. |
| Q. |
What's the
weather like there in Malaysia ? |
| A. |
Malaysia
has an equatorial climate with uniform temperatures throughout
the year. If you are coming to the East Coast of Malaysia, especially
to Kelantan and Terengganu, most of the hotel and resort along
the east coast here are closed from November to January due
to the monsoon season. Please check with us on this information. |
| Q. |
Where can
I get information about traveling around Malaysia ? |
| A. |
Please refer
to the following website for more details on traveling around
Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can
I find details on Museums in Malaysia ? |
| A. |
Please refer
to the following website for information on Museums & Memorials
in Malaysia.
Website : http://www.malaysiahotels.cc/wyn06.html |
| Q. |
Where can
I find literatures on some of the outstanding buildings and
infrastructures in Malaysia ? |
| A. |
Please refer
to the following website for outstanding buildings and infrastructures
of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where can
I find details on Fine Dinning, Bistros, Cafes , Delis, Restaurant,
and Hawkers Centres in Malaysia ? |
| A. |
Please refer
to the following website for Fine Dinning, Bistros, Cafes, Delis,
Restaurant, and Hawkers Centres in Malaysia ?
Website : http://www.malaysiahotels.cc/foodofmalaysia.html |
| Q. |
Where can
I find details on getting to Malaysia, getting around Malaysia
and getting around Kuala Lumpur ? |
| A. |
Please refer
to the following website for details on getting to Malaysia,
getting around Malaysia and getting around Kuala Lumpur ?
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
We wish
to know more about public transport to your hotel, where do
we find the said information ? |
| A. |
Please refer
to the following website for details on public transport
to our hotel/resort.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can
I find the location map of all the major island resorts in Malaysia? |
| A. |
Please refer
to the following website for details on location map of all
the major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where can
I find the list of Calendar of events in Malaysia ? |
| A. |
Please refer
to the following website for the complete list of Malaysia’s
Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can
I find details of shopping complexes in Kuala Lumpur and in
Malaysia ? |
| A. |
Please refer
to the following website for details of shopping complexes in
Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
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